medanswering.comMAS | A Driving Force in NEMT

MAS Our Organization Leadership Team Equity, Diversity & Inclusion Team Commitment to Enrollees Contact Us Contact Us Contact Center TP Relations Team MP Relations Team Compliments, Comments or Concerns Report Fraud Enrollees Enrollee Account & Eligibility Forms & Resources Program Highlights FAQ for Enrollees Scheduling Guidelines Modes of Transit Public Transit Transportation Provider Search Contact Center Language Assistance Trans Providers Become a Provider Forms & Resources FAQ for TP’s TP Relations Team Med Providers Forms & Resources FAQ for MP’s MP Relations Team Explore Compliments, Comments or Concerns Report Fraud Covid Information Transportation Provider Search Modes of Transit Public Transit Program Resources Medicaid Exclusions Terms & Definitions Careers Login Login Select Page Medicaid Transportation Made Simple MAS Connects Medicaid enrollees to health care through non-emergency transportation because we believe healthier communities exist when its members have seamless access to healthcare. Are you new here? Create an account: Enrollees Transportation Providers Medical Providers Traveling to appointments has never been easier! MAS helps NYS Medicaid enrollees get easy access to non-emergency medical transportation. Program information, guidelines, how to create an account and other information can be found here. Let’s get started! Program Highlights Learn about MAS and our role in the NYS Medicaid transportation program. Learn More Scheduling Guidelines How far ahead should you book? Learn more about when to schedule. Learn More Schedule a Trip Scheduling online is easy. Log in, and you can submit a request right now. Login Covid 19 Guidance & Resources Are you new here? Create an account to easily schedule a trip. Benefits of an Enrollee Account Program Highlights E MAS sets up non-emergency medical transportation. E Services need authorization ahead of time. E Authorized trips are provided at no cost. E MAS covers all mobility & medical needs. E Medicaid requires enrollees to travel by the most appropriate & cost-effective transportation mode. E MAS covers all areas of NYS. Learn More Scheduling Guidelines How far ahead should you book? For fast service, please keep these scheduling guidelines in mind: Urgent / Sick Visit Care | Book Same Day Routine Appointments | Book 3 Days in Advance Public Transit | Book 5 Days in Advance Long-Distance Travel | Book 7 Days in Advance Cancel or Reschedule | Please Notify MAS as Soon as Possible Learn More Schedule a Trip Scheduling Online is Easy. Login and you can submit a request right now. Login to Schedule Online Need to schedule by phone? We are here to help. Locate and call your county’s customer service number. find your customer service number Schedule a Trip Scheduling Online is Easy. Login and you can get started right now. Login to Schedule Online Need to schedule by phone? We are here to help. Find your county’s Contact Center number and give them a call. find your Contact Center number Info Needed to Schedule a Trip Enrollee name, phone & email Contact name, phone & email (if applicable) Reason for appointment Appointment date and time Pickup address Facility address Transportation mode Preferred Transportation Provider (if applicable) Enrollees Covered Trips Completed Trips Arranged Annually NYS Counties Served Everything You Need to Know Everything you need to know about the NYS non-emergency medical transportation program and policies can be found here. This information is provided for reference only. When you schedule online or by phone with MAS, our team will take care of all the details. Create an Account Learn More Program Highlights Learn More Trans Provider Search Learn More Public Transit Info Learn More Types of Transport Learn More Language Help Learn More Our Commitment to Enrollees Our priority is to make sure enrollees arrive safely at their healthcare destinations feeling great about their transportation experience. Medicaid Enrollees Can Expect to be: Treated with respect and compassion. Approved for the most appropriate type of transportation based upon their mobility, medical needs & NYS Department of Health guidelines. Served by an on-time, polite & qualified transportation provider. Picked up in a safe, clean & smoke-free vehicle. Supported by MAS throughout their transportation experience. MAS Values Your Feedback! We are listening. MAS takes every compliment, concern and comment to heart. Our team promptly reviews and responds to every inquiry. We Want Your Feedback! Click Here Submit a Compliment, Comment or Concern Report Suspected Fraud, Waste or Abuse Medical Answering Services About MAS Contact Center MAS Contacts Useful Links Careers Comments or Concerns NYS Dept. of Health opens a new window More Information Terms of Use & Privacy Notice of Privacy Practices Non-Discrimination Statement Language Assistance Search for: Copyright © Medical Answering Services, LLC – All Rights Reserved. Covid-19 Guidance LEARN MORE Español Pусский 中国人 Español • Pусский • 中国人 × Enable JavaScript to ensure website...